Testimonials

When my vacation was suddenly interrupted on July 12, 2009, I had no idea that where I broke down would be an asset to an inconvenient situation! I was towing a 30 Airstream. I pulled into a rest area around noon on and for some reason when I exited my truck I went to each wheel and felt the hubs with the back of my hand. The front wheel on the passenger side was so hot I could barely touch it. My friend Al and I pulled that wheel off, and discovered major damage to my brake pads and my axle had been deeply scarred. Being that it was a Sunday, we chose to spend the night at the rest stop. The next morning I did some research and found that the nearest Airstream Dealer was only 52 miles away, and it happened to be Airstream of Western Pennsylvania! When I first called, I had to leave a message. About 30 minutes later I received a call from Carl Ohr their head mechanic. He sent his brother out to tow me in. Upon arriving at their shop I was greeted by Jack Fedorek the Chief Salesman/Office Manager. He took all my information and recommended some hotels in the area. On Tuesday an insurance adjuster showed up, and it was determined between him and Carl that a new axle needed to be ordered to replace the one that was damaged. Jack did the leg work on ordering a new axle, unfortunately he found out that neither Airstream nor Dexter had any on the floor. The bottom line was that Dexter would have to manufacture an axle. At first they stated that it would take a week and a half to get it to the shop. With a little arm twisting and begging by Jack and Randy McNeely of Airstream, the axle was finished on Friday of that week. Jack sent a driver to the Dexter Plant to pick up the axle, and he had it back by Saturday morning. Carl and his brother came in on Saturday morning and had my Airstream ready by 1:00PM. My entire experience with the personnel at Airstream of Western Pennsylvania was positive. My wife and I thanked the Good Lord that we broke down where we did. It did not matter to them that I was not going to be a repeat customer! My Wife and I deeply appreciate what they did to get us back on the road. We would recommend them to anyone in and around their area or anyone just passing through! Sincere Regards, Tony Gagliano, Portland TX
 4 Testimonials (1-4 shown)

"We lost our brakes just 2 weeks into our 2 month Motorhome trip August 2012. After being turned away from our appointment at a local Chevrolet dealer in Pittsburg to work on our Workhouse chassis brakes, we found Airstream of Western Pennsylvania via the internet. We were 1300 miles from home and still had 1 1/2 months to go on our trip to the New England Area. Jack answered the phone I told him our troubles. I asked how soon could he get us in. His response was "How soon can you get here". That was the perfect response. When we drove up, 2 brothers that have worked on Airstreams since the 1970's stopped their work and backed us into their open bay. They told us to go to breakfast and relax. They had us back on the road by 2pm. They discovered my brake fluid was older than dirt and smelled very burned. They Bled the system and checked the rest of it out. My brakes have never worked better. These guys really came through for us. Of course I found out their favorite breakfast food was Duncan Doughnuts, so those 2 dozen I brought them might have helped my case. Not really thats just how nice they really are. I really really appreciate them stopping their work to help me in our situation. Thank you, Mark and Lauree Cunningham"
By: Mark    Houston, TX
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"My wife and I purchased a 2006 International CCD 28' from Airstream of Western Pennsylvania in October of 2009. This was our first experience purchasing a recreational vehicle and Jack and everyone at Airstream of WPA went the extra mile to accomodate us. The service department is top notch and they have helped us long after our purchase was completed. I would highly recommend this shop for service or a purchase. It was the best decision I have made in a long time."
By: Douglas    Centerville, OR
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"Outstanding service. Jack, Alex and Carl were great to work with. Very accomodating and knowledgable. They were helpful and answered all my questions. "
By: Jim    Bloomington, IL
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"As always, I've had nothing but the best experience. This is a VERY friendly, honest group of business people. I would reccommend them to anyone. "
By: Jim    Export, PA
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4 Testimonials (1-4 shown)